Privacy Policy

This website (our “Website”) is owned and operated by Flourish True, a sole proprietorship located in Kitchener, Ontario, Canada. BY ACCESSING AND USING OUR WEBSITE YOU ARE CONSENTING TO THIS PRIVACY POLICY (this “Privacy Policy”).

This Privacy Policy is a statement of principles and guidelines Flourish True has put into place to protect your privacy and to inform you as to what information is collected, how the information will be used, who the information is shared with and how it is secured.

The terms “we,” “us,” and “our” refers to Flourish True. The terms “user,” “you,” and “your” refer to visitors, customers, and any other users of the Website.

Privacy in Our Website

Do we use cookies?

Yes, Flourish True uses cookies to store or access information. If you don’t want cookies used on this Website, you can change it within your web browser settings; however, this may affect certain features of this Website.

Online Communications

In order to provide users and visitors of our Website with service or information, visitors may voluntarily submit personal information to us for the purpose of asking a question, obtaining information, reviewing or downloading a publication, participating in an event, contests or surveys.

E-mail Communications

If you subscribe to our e-mail newsletter and other e-mail communications, we will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not wish to receive any future email communications from us.

If you send us personal or confidential information by e-mail, please be aware that e-mail is not a secured medium.

What information do we collect?

Flourish True may collect the following information: personal identification information such as your name, e-mail address, telephone number, physical address, phone number, billing and account information, health information, and other information incidental in providing services to you.

Flourish True automatically collects certain data when you visit the website. This information does not reveal your specific identity but could include device and usage information, such as your IP address, operating system, language preferences, country, location, device name. This information is needed for security, analytics, and reporting purposes.

Do we use cookies?

Online Communications

E-mail Communications

If you send us personal or confidential information by e-mail, please be aware that e-mail is not a secured medium.

What information do we collect?

How do we collect your Personal Information?

When you visit this Website will use cookies to optimize the website for a customized user experience, and marketing for Facebook and Instagram.

If you schedule an appointment with Flourish True, your name, e-mail address and phone number will be collected directly from you. Your name, e-mail address or phone number may be used to contact you after your call with follow-up information.

If you become a client or customer, Flourish True will collect your name, email, address, and phone number and other information from you directly for use to provide services to you. We may also obtain information from a governmental agency or registry or other professionals or consultants who serve you. You will also be requested to sign up for the client portal so that any communications and services that are provided are sent and protected.

If you retain Flourish True you have the option to pay online through Practice Better which integrates the Square payment system who completes the purchase transaction. You agree that you gave this information voluntarily for the contents that you received. By using this Website, you agree not to hold Flourish True responsible for any security breach and for any unauthorized use of your personal information by third parties.

How will we use your Personal Information?

Your data will be used for a variety of business purposes identified below:

Send you marketing and promotional messages. Flourish True (directly and via Flodesk) may use your personal information for marketing purposes.
Testimonials. Flourish True posts testimonials that include personal information. All testimonials are expressly consented to prior to being put on this Website. If you would like to update or delete your testimonial, please contact hello@flourishtrue.com and include your name, where the testimonial is, and your contact information.
Giveaways. Flourish True hosts giveaways from time to time and may use your information if you decide to participate.
Feedback. Flourish True is always looking to improve and may use your information to ask for feedback and improve our services.
To enforce the terms and conditions and other policies for business, legal, or contractual reasons.
Create client accounts. Your data will be required when creating a client account via Practice Better scheduling software in order to access Flourish True’s services.
Respond to inquiries. Your data may be used to communicate with you and respond to any inquiries made.
Services. To provide dietitian or wellness services (as applicable) to you.
Other business purposes. Your information may be used for data analysis, determine the effectives of promotional campaigns, and to evaluate and improve services, products, and marketing.
As permitted by and to comply with any legal or regulatory requirements or provision.
For any other purpose to which you consent.

Will your information be shared?

From time to time, we may disclose your personal information. For example: when you consent to the disclosure, when we are required or permitted by law to do so, as required by the College of Dietitians of Ontario, to services providers, including organizations or individuals retained by us to perform functions on our behalf, such as payment processing, e-mail deliver, hosting services, document management, office services, data processing, scheduling, collection of outstanding debts, a financial institution (on a confidential basis and solely in connection with the assignment to receive payment, the provision of security or other financial arrangements, in the event of a merger or growth by us, if we retain services on your behalf or to a person who, in the reasonable judgement by us, is providing or seeking information as your agent.

Flourish True does not sell, rent, or trade any of your information with third parties for their marketing or promotional purposes.

If you share information from this Website on any social media medium, you are voluntarily disclosing your personal information and it becomes public information and can be collected and used by other. Flourish True does not have control over the collection of public information and takes no responsibility for the use, storage or dissemination of such publicly disclosed personal information by you.

Who will your information be shared with?

Flourish True shares your information with the third parties listed below. If Flourish True has processed your data based on your consent and you wish to revoke consent, please contact: hello@flourishtrue.com.

Square Inc. - https://squareup.com/ca/en/legal/general/privacy

*Square supports the processing of any payments made when services are purchased through Practice Better scheduling software

Flodesk Inc. - https://help.flodesk.com/en/collections/1860807-security-and-compliance

*Flodesk is an email campaign provider that Flourish True uses for email communication with any persons who opt-in to receive such communications

Green Patch Inc. o/a Practice Better- https://practicebetter.io/privacy/

*Practice Better is the scheduling software and electronic medical record server that Flourish True uses to support daily business functions and houses medical records outlining any services provision with clients

College of Dietitians of Ontario

*College of Dieticians of Ontario is the regulatory body for any Registered Dietitian practicing in Ontario. The College can choose to audit or investigate any Registered Dietitian at any time. This may involve disclosure of client information depending on the grounds of inquiry that the College is making.

How long will you store my information?

Your information is stored for as long as necessary as set out in our Privacy Policy, unless otherwise required or permitted by law (including, without limitation, tax, accounting, legal or College of Dietitians of Ontario obligations). If you become a client at Flourish True and dietetic services are rendered, records must be retained for 10 years in accordance with the College of Dietitians of Ontario Record Keeping Guidelines.

Securing your information

Flourish True will not trade, share, or sell your information to any other company without giving you express notification, except for certain third parties who assist Flourish True in providing services to you, as listed above. These third parties agree to keep your information private. Flourish True will release your information as required by law and if necessary to protect Flourish True’s legal rights and/or to comply with a judicial proceeding or court order, to prevent threats to others or illegal activities, or to prevent abuse of this website.

Consent

Consent for the collection, use or disclosure of personal information may be obtained orally or in writing and may be expressly given or implied. In deciding how we obtain your consent, we will take into account the sensitivity of the personal information that we are collecting, using or disclosing.

You are able to withdraw your consent at any time; however, that may impact our ability to serve you and maintain our relationship.

If you have an account with Flourish True via the Practice Better Client Portal, you can request that your account be deleted by e-mailing hello@flourishtrue.com and Flourish True will delete your account. Some information may be retained for fraud, legal investigations, enforce the Terms and Conditions, troubleshooting or for compliance under any laws, regulations or policies (as applicable).

If you wish to opt out of e-mail marketing, promotions or other communications, you can do so at any time by using the unsubscribe button within the e-mail communications you are sent or by using the contact information below.

Changes to our Privacy Policy

Our Privacy Policy may be revised, amended, replaced or supplemented from time to time. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices. The updated version of our Privacy Policy will have a “Revised” date and is effective on the “Revised” date. Your continued used of this Website after any changes have been made to the Privacy Policy signifies and confirms your acceptance of any such changes or amendments to our Privacy Policy.

Who to contact about this privacy policy

If you have questions or comments about our Privacy Policy, please contact us at: privacy@flourishtrue.com.

[Last Revised on January 22, 2021]